Policies

MAKE YOUR STAY SMOOTH

Our Policies

The Vallet House & Kitchen welcomes you to our beautiful lodging accommodations in Hermann, Missouri. Making a reservation indicates your acceptance of the following policies. Please call The Vallet House if you have any questions before reserving your room.

Our Policies are designed to help your stay go as smoothly as possible with your fellow guests and staff. If you have any questions don’t hesitate to contact us.

Enjoy your stay with us!

  • Check-in is no earlier than 3 p.m. We can accommodate a bag drop if travelling on Amtrak
  • Check-out is 10 a.m.
  • Payment by MasterCard, American Express, Visa or Discover.
  • All rooms and cottages at The Vallet House are smoke-free (In-room NO smoking/burning policy enforced; up to $200 service fee)
  • Excessive cleaning and/or property destruction fees may apply.

If you need to cancel you reservation within 14 days of your
stay, there is no cancellation fee. Under Special circumstances we can issue a
partial refund for cancellations within 14 days of your stay, please email call
us at 636-283-0445.

We are unable to offer a refund if cancellation is within 48 hours of your trip.

Please call to speak with guest house staff to make any cancellations.

All refunds will be made in the form of the original payment method will be initiated within 5 business days. Refunds can take an additional 3-5 business days to process by merchant service providers.

Due to the intimate nature of our setting and the popularity of the dinners, we require all Vallet House Dinners to be reserved under your name. Any cancellations or reductions of this reservation must be done by calling The Vallet House no later than noon on the date of the reservation. Failure to cancel reservation by phone will result in full payment of dinner reservation as agreed in confirmation. Our dinners are specifically prepared and cooked for our guests individually.

To make a reservation for a table, please call us at 636-283-0445.

Well-behaved parents and their children are welcome at The Vallet House on a case-by-case basis. Every attempt will be made to schedule families and children in rooms suited for the optimal comfort of all guests staying at The Vallet House. We do not have child or baby beds or high/booster chairs and no room is considered ‘child proof’. All children require constant supervision when on The Vallet House property.

We are unable to accommodate pets here at The Vallet House.

If objects are left behind following a guest stay, items will be collected and stored in a designated ‘lost & found’ container for a 1 year period.
We respect and are committed to protecting your privacy. We do not market or distribute any information about our guests.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not store any card data beyond you reservation and stay and full card information is not viewable within our system.